One-Hour Response Guarantee in Shared Website Hosting
In case you’re using any of our shared website hosting and you’ve got a query or confront some difficulty, you can touch base with us 24-7-365 by submitting a support ticket or by writing an e-mail and we promise that you’ll get a reply in less than an hour. If the issue can be sorted out, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we will supply you with all the necessary information – what settings to check, what possible solutions to try, etc. Normally, you will receive an answer within only half an hour, which suggests that waiting around for hours and hours on end or even for more than 1 day to get assistance is something impossible. Our sixty-minute reply guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our super-fast support service. You’ll get an answer to any ticket posted through the hosting Control Panel or e-mail sent to our client and tech support team in no more than an hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes much less time to explore and rectify a problem. We will give you more info in case the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be precisely the same and because of the fact that our support staff is available 24x7, you’ll obtain instant assistance for practically any billing, general or technical issue irrespective of the hour.