If you’ve ever got any questions about the hosting service in general or you encounter a problem with your sites, you’ll have to get in touch with the respective web hosting provider’s customer support team. It may not matter how quickly they’ll reply if you’ve got an inquiry of a general nature, but a problem such as a messed up software app update, for instance, may result in your site becoming damaged or unavailable on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be out of order. In case you offer services or goods online, any downtime will harmfully affect your site and you can lose existing or potential visitors. Many hosting providers, primarily resellers, respond to support tickets and e-mails within 24 hours, but in the Internet space that’s much too long, as visitors will scarcely ever go back to a website that’s not working properly for a long span of time.

One-Hour Response Guarantee in Shared Website Hosting

In case you’re using any of our shared website hosting and you’ve got a query or confront some difficulty, you can touch base with us 24-7-365 by submitting a support ticket or by writing an e-mail and we promise that you’ll get a reply in less than an hour. If the issue can be sorted out, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we will supply you with all the necessary information – what settings to check, what possible solutions to try, etc. Normally, you will receive an answer within only half an hour, which suggests that waiting around for hours and hours on end or even for more than 1 day to get assistance is something impossible. Our sixty-minute reply guarantee applies to any question that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our super-fast support service. You’ll get an answer to any ticket posted through the hosting Control Panel or e-mail sent to our client and tech support team in no more than an hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes much less time to explore and rectify a problem. We will give you more info in case the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be precisely the same and because of the fact that our support staff is available 24x7, you’ll obtain instant assistance for practically any billing, general or technical issue irrespective of the hour.