The presence of the customer and technical support that a shared website hosting company provides can tell you a lot about the services which they offer as well. In the event that you can use just emails and / or tickets, you have most likely come across a reseller not the actual web hosting supplier. When this is the case, you'll probably have to wait for a couple of days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the real website hosting company for further help. If the supplier offers different means of communication with quick response time which are available at any time, they are almost certainly the top provider, not just a reseller. So you will take advantage of well-timed assistance and quality support since they'll have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it's always much better to be able to contact your hosting company directly using your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

All our shared website hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting services well before you make an order or you're a current customer and you have any kind of question or a issue, you will be able to contact us anytime, which includes weekends and holidays. We have multiple channels to contact us - several telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex issues or any matters that need extra time to analyze and fix. Unlike various other web hosting service providers, our trouble tickets come with a warranted max response time of only one hour, therefore whatever your problem is, it will be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you are able to reap the benefits of our 24/7 support services even on official holidays. Your web sites will be available at all times and so will we. With a lot of connection options, you're able to select the most convenient way to get in touch with us and find out about our solutions if you don't have an account yet, or ask for assistance if you're already one of our customers. You'll be able to give us a call, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour response time warranty, though it rarely takes more than 20 min to get assistance no matter the complexity of the problem. Using our customer and tech support services, we are available for you when you need us, not a couple of days later.

24/7 Customer Support in Dedicated Servers

We know how important it is to have well-timed support in general, let alone when you run an entire server, that's why each and every dedicated server that we supply features 24/7 support with one-hour answer time warranty regardless of the problem. The service is cost-free for any kind of difficulties with your server or the software that was installed from our administrators during the setup, so you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you can send an e-mail message, and the actual reply time for both rarely exceeds thirty minutes as we have administrators available 24-7-365. If you need general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you could use our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, that you can add to your server package from the billing Control Panel.