A ticketing system is the most popular communication medium that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to handle a problem that takes some time to examine or that needs to be forwarded to an admin. In this way, all comments supplied by either party will be kept in the same location in the event that someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you’ll have to log in and out of at least 2 accounts to do a given operation or to reach the hosting company’s help desk support team. In case you wish to manage a number of domains and each one is hosted in its own account, you’ll have to use even more accounts at the same time. Besides, it may take a considerable length of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we use for our shared website hosting is not separate from the web hosting account. It’s included in our all-encompassing Hepsia Control Panel and you will be able to visit it at any specific moment with only several clicks, without having to sign out of your hosting account. The ticketing system features a quick-search field, which will help you track down the status of any trouble ticket that you’ve already posted, in case you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to deal with a particular issue before you actually post a ticket. The response time is no more than 60 minutes, which implies that you can receive timely assistance at any specific moment and in case our help desk support staff recommends that you should do something inside your hosting account, you can do it straight away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you wish to get in touch with our technical support staff, you will be able to send a support ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different support platform as you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket without any hassles and to browse through older tickets using a smart search box. Furthermore, you will be able to browse the relevant knowledge base articles that our system will present to you depending on the category that you choose for your new ticket. You can perform all of the abovementioned procedures without logging out of your Control Panel at any moment, which suggests that in case you experience any issue or have a query, you can touch base with our technicians and solve the issue at hand in less than an hour through one support platform.