For the sake of brevity, 'Premium Hosting Service', LiquidNet LLC and LiquidNet Ltd. will be referred to as 'Premium Hosting Service' in this document.
Privacy and security are of utmost importance to Premium Hosting Service and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
WHY WE NEED PERSONAL INFORMATION
"Personal data" refers to any information relating to an identifiable individual or his or her personal identity.
Personal data is collected on our website by LiquidNet LLC., a US company headquartered in Fort Lauderdale, Florida.
The personally identifiable information that LiquidNet LLC. collects includes first and last name, postal address, phone number, email and IP address.
Premium Hosting Service will NOT send you any unsolicited information, including emails, except as mentioned hereby. New customers will receive an Premium Hosting Service welcome email containing information about the features provided by the Service, as well as WHCP (Web Hosting Control Panel) and FTP login details. Premium Hosting Service may also send system notifications upon need, related to any upgrade, maintenance or other service issues concerning your hosting account.
Premium Hosting Service will keep your personally identifiable information private and will NOT share it with any unauthorized third parties.
LEGAL BASIS FOR PROCESSING (EEA ONLY)
If you are an individual from the European Economic Area (EEA), please note that we collect personal information from you only when:
we need your personal information to perform a contract with you (e.g. to deliver the services you have requested), or,
the processing is in our legitimate interests.
Please note that in most cases, if you do not submit the requested information, Premium Hosting Service will not be able to provide the requested service to you.
In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need that information to protect your vital interests or those of some other person's.
Where we rely on our legitimate interests to process your personal data, you have the right to object.
PRIVACY OF YOUR PERSONAL DATA
You may access and update your personal Information at any time from your Web Hosting Control Panel - > My Account - > Change Contact Details section.
In cases where fraudulent or otherwise illegal activity has been deemed to have occurred as determined by law enforcement or management, the information may remain in our database indefinitely in order to help facilitate the prevention of repeated abuse in the future from the offending party.
SECURITY OF YOUR PERSONAL DATA
Premium Hosting Service is committed to protecting the security of customer collected personal information. To do so, we use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If Premium Hosting Service learns of a security system breach, we may attempt to notify you and send you any available protective information to the email address that you have provided to us or by posting a notice in your WHCP.
PRIVACY OF YOUR PAYMENT DETAILS
PRIVACY OF YOUR ACCOUNT
We consider your registration data and the content of all your messages private and confidential. The header of the messages that you send will contain your name (e-mail address) and Internet Protocol (IP) address. We will not intentionally monitor or disclose any of your e-mail content or registration data unless we are required to do so:
to enforce these Terms and Conditions,
to defend ourselves in any legal action,
to protect our property.
Since your password is essential for protecting your privacy, we encourage you to NOT share it with anyone and change it frequently. Additionally, you agree to respect the privacy and confidentiality of others.
We offer services only to people who are 18+. Our services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If we learn that we have collected the personal information of a child under the age of 18, we will take steps to delete that information as soon as possible.
If you know of or have reason to believe that anyone under the age of 18 has provided us with any personal data, please contact us.
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Here are the cookies that we use on our site:
We use a cookie to remember your login for you and what you’ve put in the shop cart. Also, we set a cookie to help you choose a preferred font size for using the site. These cookies we consider essential for the operation of our website.
External web services
We use an external live chat service (using cookies to remember your session name) to deliver real time support to you should you want to.
We use Google Analytics and Facebook cookies to monitor visitor activity on our website. No personally identifying data is included in this type of reporting. We do not share information about this analysis with any third parties.
Visitors can opt out of Google's advertising tracking cookie or install a browser plugin to opt out of all Google Analytics tracking software. More information about Facebook's analytics cookie is available here.
To process payments online, we require the billing address for the credit card used and our external payment provider, PayPal/WorldPay, requires your credit card details.
We assume you are happy with this usage of cookies on this website. If you are not happy, then you should either not use this site, or delete the cookies (you can check out how to do that according to your browser here), or browse the site using your browser’s anonymous usage setting (named “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.).
We currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser.
Please remember that if you choose to delete the cookies or use the browser anonymously, you may find that certain sections of this website do not work properly.
YOUR RIGHTS (EEA ONLY)
Managing Your Information
You may access and update some of your information through the "Change Contact Details" section in the WHCP. If you have chosen to connect your account to a third-party application like Facebook, Google or Twitter, you can change your settings and remove permission for the app from the "Linked Social Accounts" section in the WHCP. You are responsible for keeping your personal information up to date.
Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct any inaccurate or incomplete personal information concerning you if you cannot update it yourself from within your account.
Data Access and Portability
In some jurisdictions, the applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the contracted services to you, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information:
We may retain some of your personal information so as to detect and prevent fraud and enhance safety. For example, if we suspend an account for security reasons, we may retain certain information from that account to prevent that customer from opening a new account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing purposes.
Because we maintain our platform to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
Withdrawing Consent and Restriction of Processing
If you have provided your consent to the processing of your personal information, you may withdraw it at any time by sending us a communication specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether the Premium Hosting Service's legitimate grounds override your own.
Objection to Processing
In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
By default, customers do receive any system updates, such as the newsletters, invoices and service email notifications. Customers cannot opt out of possibly receiving important system notifications, since the latter are deemed necessary for the performance of our contractual obligations to you.
If you want to make a complaint about the way we are processing your data, you can contact us using the contact details below.
INTERNATIONAL TRANSFERS OF INFORMATION WE COLLECT
We collect information globally and primarily store that information in the United States. We transfer, process and store your information outside of your country of residence. Whenever we transfer your information, we take steps to protect it.
To facilitate our global operations, we transfer information to the United States and allow access to that information from countries in which we and associated companies have operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws, certainly not equivalent to the laws of many of the countries where our customers and users are based. When we share information about you, we make use of standard contractual data protection clauses, which have been approved by the European Commission.
A copy of your personal data will also be stored in the data center you have selected when signing up for our services. This is done so that Premium Hosting Service can deliver the contracted service in the location specified by the customer.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
Premium Hosting Service cooperates with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
6750 North Andrews Ave
Fort Lauderdale, FL 33309
United States of America
7 Kersfield Road
Putney, London SW15 3HN