Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour reply warranty with all of our shared website hosting packages, meaning each help question you submit will be reacted to in only 1 hour maximum. Our support company members are taught to immediately correct any issue and to provide you with timely information on any issue that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is provided by a team of educated consultants who’re ready to respond to your questions straight away. You could speak to the tech support staff by opening a support ticket from your Online Control Panel or by posting us an email. On working days, you may also contact us on the telephone or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Premium Hosting Service’s Control Panel has a wide–ranging know–how base that’s built–into all parts. In each part, you’ll find a Help press button which will load for you a list of step–by–step guides on how to apply a particular element or execute a specific action. Furthermore, we have produced short training films so you’re able to get a better idea of the Control Panel’s interface.