Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Our technical help crew is on duty 24x7x365 to respond to all of your current support tickets. Every single ticket you submit to us shall be responded to within maximum 1 hour. If your case demands aid from an administrator, we will send the ticket to the person on shift and will let you know that the issue is under control.

  • Top quality support service

  • Top–class Client Help Service

  • Our technical assistance crew is going to be on duty for you 24x7x365 to to handle all service demand tickets that you send to us. We offer client help and support for all the programs that are pre–configured on your machine. These include our custom designed Online Control Panel, the chosen OS and also the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Online Control Panel that is available completely free along with your virtual server, you can find an informative Help zone, that includes everything you need to have knowledge of when administering your web–sites and programs. We have included a wide range of how–to articles and reviews and video courses that present the important web site supervision tasks in an easy to comprehend form.