Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Each assistance request you submit to us will be responded to within maximum 60 min. In case your trouble ticket or e–mail requires further assistance from a sysadmin, we will forward it and leave a note to let you know that your case is being examined. If you order the Optional Admin Services package, any of the server management tasks included there will be executed at a time of your choosing.
A First–Rate Customer Care Service
- We will be online for you 24/7 to answer any inquiries that you may have pertaining to our Online Control Panel and any of the apps that we have pre–installed for you on the server. If you also need assistance with server management tasks, have a glance at our Optional Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures.
An Intuitive Help Area
Our Online Control Panel is installed by default for each dedicated server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the educational articles in addition video versions that show all the tasks that you can perform in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Online Control Panel section.