Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find nearly all the answers to your questions in the intuitive Help section included in our Online Control Panel. It includes an ever–growing knowledgebase with commonly asked questions and detailed educational articles compiled by our practiced tech support team.

  • Top quality support service

  • Video Tutorials

  • If you would like to see how an action is executed or how a problem is sorted out, instead of just reading about it, check out our compilation of educational video tutorials. They cover many different issues and will help you quickly learn how to work with the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 customer care service with a one–hour ticket response guarantee. A group of expert tech support engineers will be available to you to respond to all the questions that you may have. During non–peak hours, a reply will be offered in even less than 20 minutes.