A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is a very efficient way to get some info about the hosting services or have some problem resolved as you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of errors any time you exchange data such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do something else while the representative examines the issue in question. Also, you can become a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone charges that you'll have to pay in case you're calling to another country.

Live Chat Support in Shared Website Hosting

We supply a live chat support service for all of the shared website hosting that we offer and we will help you with almost everything live. If you do not have an account with our company yet, we will be able to give you more details about the packages to help you to get the most suitable plan. In case you are a current customer, we are able to assist you with any billing or general issue and with lots of common technical issues, for instance an email address installation in a desktop email client. When you are unable to call us for whatever reason or you are in a country where we do not have a local telephone number, the live chat will be the best option to get in touch with us. Of course, some matters need longer time to examine and test, so you'll have to open a ticket to our technicians, still, we can save you time and assist you with quite a lot of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with our semi-dedicated servers, you are able to find the answers for any questions you may have or get numerous issues taken care of very quickly. Our chat service is online every day, so you're able to get in touch with a representative even on holidays and weekends. In case you're unsure which plan would be better for your sites or if our advanced cloud hosting platform covers some system requirements, you can come on our live chat before buying anything. In case you're a present customer, you can receive more info about billing issues, account settings and a variety of common tech issues you may have, let's say if you cannot install an email account in a client on your personal computer. The live chat will save you plenty of time no matter where you are or when you get in touch with us.