Irrespective of the fact that the web hosting service offered by the different companies is relatively the same, every provider has a customized platform with its own modifications and different ways to execute particular tasks. That’s the reason why, a vast knowledge base would be amazingly helpful both for people with little to no experience and for technically experienced individuals who will at some point discover how particular operations are done, but will lose time in the meantime. The aim of such a knowledge base is to help make the hosting service quick and easy to use, sparing users loads of time and energy. The result is gladder clients, as they can quickly find the info they need, and a whole lot less work for the client service team, because usually most of the questions and difficulties that customers have got are already enumerated in the knowledge base. Given that the articles are adequately written and encompass more topics, you will be able to learn more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Website Hosting

If you’ve bought your first shared website hosting package from our company or have transferred your site over to us, you’ll become familiar with our platform and our custom Hepsia Control Panel before you know it thanks to the fact that we have prepared a substantial web-based knowledge base where you can find all the information that you may ever need – both general info in regards to the web hosting service as a whole and more specific info about the separate features that you can make use of and the obstacles that you may encounter. The articles themselves are located in two places. The entire article archive is accessible via the Control Panel’s Help section. You can read relevant articles about the different features in each section of the Control Panel too. You can discover how to accomplish practically everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer thorough guidelines, so you will never become disoriented because of an unclear text. Needless to say, if you face a more specific problem and you don’t find a solution in our knowledge base, you can contact our customer care team representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated servers, will allow you to access the extensive online documentation that we have prepared for you. The articles offer general information about our web hosting services, informative tutorials about the separate features that you can access, along with troubleshooting guidelines that can help you resolve common issues that you could run into. The topics that we’ve included encompass practically everything, from basic things such as how to host a new domain in the account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available on the right-hand side of the page that you are on, whilst the full article archive can be accessed through the all-encompassing Help section.